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Copyright Disputes Committee

Not satisfied with the solution?

Copyright Disputes Committee

Before you decide to submit a complaint to the Copyright Disputes Committee, there are a number of things to consider:

  • You can submit a complaint to the Copyright Disputes Committee after you have gone through our internal complaints procedure and we are unable to agree on a solution.
  • You can also do this if you have not received confirmation of receipt or an answer by the end of the established reply period.
  • The Copyright Disputes Committee handles a variety of complaints to do with the collection of payments, for example if an incorrect rate was used or you believe the payment to be unreasonable.
  • The relevant invoice amount may not exceed €100,000 and you must have submitted a complaint or a request for a change or correction of the invoice through our internal complaints procedure within three months of the invoice date.
  • If the invoice amount is for €50,000 or more, you must give the unpaid amount to the Copyright Disputes Committee for safekeeping.
  • The handling of your complaint is subject to the payment of a complaint-filing fee. If the Copyright Disputes Committee rules in your favour, this fee will be reimbursed to you. The amount of the complaint-filing fee depends on the invoice amount and ranges from €50 (for an invoice amount up to €2,500) to €750 (for an invoice amount between €50,000 and €100,000).
  • To determine whether an invoiced amount and its calculation are reasonable, the Copyright Disputes Committee considers at least the following factors:
    a. the principle that equal cases are treated equally
    b. the economic value of the work's use
    c. the nature and scope of the use
    d. self-regulatory practice
  • Unless a dispute is brought before the court within three months of the decision of the Copyright Disputes Committee, the parties to the dispute are deemed to have agreed to the Copyright Disputes Committee's decision.